Mastering Your Role As A Nonprofit Manager is a practical guide for managers who want to enhance their current skills and learn the strategies and practices of mid-level and senior level managers.

In depth discussions show how to increase your effectiveness in supervising people and managing programs. With ‘A Day in the Life’ examples throughout the book, managers will have the opportunity to broaden their skills and practice newly acquired managerial acumen.

For new managers, the core tasks of supervision, delegation and evaluation are reviewed, and the steps managers can take to create a ‘best practice’ are described.

For mid -level to senior- level managers interested in expanding their skill sets to include program management, elements of program development are discussed.

Mastering Your Role As A Nonprofit Manager provides managers with an activist/advocacy vision, the ability to incorporate the critical thinking habits and thought leadership practices that are essential elements of this role.

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Table of Contents

My Journey                                                                                                                           


A Note on Caring for Yourself                                                                              

Part One: Becoming an Agent of Change                                                                  

Chapter 1: Management Philosophy and Foundational Elements              

My Management Philosophy                                                                               

Chapter 2: Influencing Organizational Culture                                                   

Nonprofit Organizational Culture                                                                       

Elements of Organizational Culture                                                                                                       

Chapter 3: Systems Intervention Model (SIM) 

Implementing a SIM Action Plan                                                 

Chapter 4: Collaboration Best Practices for Your Organization                    

Steps to Facilitate Collaboration                                                                         

Advice for Managers Creating Collaboration                                                 

Part Two: Management Styles                                                                                      

Chapter 5: Management Is About Relationships                                               

Key Managerial Responsibilities                                                                         

Develop Positive Relationships                                                                           

Four Quadrants of Situational Leadership                                                      

Autocratic vs Permissive                                                                                        

Chapter 6: Challenging Situations for New Managers                                     

Boundary-Spanning Role                                                                                       

Typical Challenges for New Managers                                                              

Chapter 7: Management as a Career and Professional

Development Aspiration                                                                                             

Passive/Aggressive Behavior and Actions                                                       

Not So Passive, Yet Not Directly Confrontational Behavior                      

Direct and Confrontational Behavior                                                                

Part Three: Management Relationships                                                                   

Chapter 8: Relationship with Your Supervisor                                                    

Chapter 9: Relationship with Your Staff                                                                

Monitoring Staff                                                                                                       

Supervising Staff                                                                                                       

Evaluating Staff                                                                                                         


Team Management                                                                                                 

Chapter 10: Managing Other Managers                                                                

Scenarios: Time Management                                                                             

Scenarios: Conflict Among Individual Staff Members                                 

Part Four: Mid-Level and Senior-Level Management


Chapter 11: Management of Programs and Operations                                 

Program Design and Development                                                                    

Budget Development and Monitoring                                                              

Administrative and Reporting Tasks                                                                  

External Relations                                                                                                    





Chapter 12: Intentional Professional Development Initiatives                     

Professional Development for Individuals and Teams                                

Training the Trainer                                                                                                 

Chapter 13: Managing Volunteer Programs                                                        

Types of Volunteers                                                                                                

Develop a Volunteer Program or Project                                                        

Managing Volunteer Teams                                                                                 

Volunteers on the Board of Directors                                                               

Putting on a Fundraising Event                                                                           

Get to Know the Board                                                                                          

Third-Party Facilitator                                                                                             

Part Five: Managing Collaborations                                                                            

Chapter 14: Collaboration Models                                                                               

Types of Collaboration                                                                                           

Chapter 15: Facilitating and Managing Collaborations                                    

Dynamics Within Collaborations                                                                        

General Roles Within the Collaborative Structure                                       

Chapter 16: Four Examples of Collaboration                                                       

1. East Oakland Fighting Back Task Force                                                        

2. Alameda County Juvenile Justice Collaboration                                       

3. Oakland Coalition of After School Agencies (OCASA)                                                                                                    

4. Bayview Hunters Point Mobilization for Adolescent

Growth in our Community (BMAGIC)                                                               

Consensus Decision-Making in a Collaboration                                            


Appendix A: The Evolution of the Afterschool Field and

Its Impact on the Nonprofit Sector                                                                             

Changing Afterschool Program Models                                                           

Management Challenges                                                                                       

Recruitment and Retention                                                                                  

Managers’ Roles with School Site and District Staff                                    

Increase Knowledge                                                                                                           

The Pandemic’s Impact on Afterschool Programs and


Thought Leadership Opportunities in the Afterschool Field                    

Appendix B: Communication Dynamics                                                                    

Appendix C: Developing Generation-Based Volunteer

Management Practices                                                                                                    

Silent Generation                                                                                                     

Baby Boomers                                                                                                           

Generation X                                                                                                              

Generation Y/Millennials                                                                                      

Generation Z                                                                                                              

Motivation/Need to Participate in Volunteerism                                         

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